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The government of India has been instrumental in supporting MSMEs in various ways. In this regard, the government has launched several initiatives and has also established helpline numbers for them. Here are helpline and tollfree numbers for various government initiatives, government departments, leading banks, etc.

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Important helpline numbers to note are mentioned below:

Helpline number: Udyam registration

Udyam registration is a registration process of the classification any enterprise as a Micro, Small and Medium Enterprise. (MSME). It can easily be done online through self-declaration and submitting the required documents. However, in case you stumble upon any challenges while doing Udyam registration, here are helpline numbers for you.

Queries regarding Udyam registration 011-23063800
Technical queries regarding Udyam registration 011-23062354

Helpline number: Trademark registration

Trademark registration confirms the unique identity of your business. Therefore, trademark registration is important for any business. It takes about three months to complete the entire registration process. During this period, if you face any challenges or have queries, you can easily get in touch with the Registrar of Trademarks. Here is a helpline number:

Helpline number for trademark registration 022-24101145/24101147

Helpline number: GeM

GeM portal meaning, the government e-marketplace, is a platform for MSMEs to list their products and sell them directly to government departments. One can also bid for tenders on the portal. The government of India set up GeM a few years ago to enhance efficiency and transparency in the public procurement process.

If you are using the GeM portal and have any doubts or facing any challenges, you can get in touch with the GeM portal’s customer care team with the help following numbers:

GeM tollfree numbers (Inbound) 1800-419-3436 / 1800-102-3436
GeM customer care email id helpdesk-gem@gov.in
GeM helpdesk outbound numbers 0755-6681401, 0755-6685120,

011-69095625, 011-69095640

Railway helpline 011-44022666
Defence helpline 0755-6681450
Walk-in address for Help desk 2nd Floor, Jeevan Tara Building, 5-Sansad Marg, Near Patel Chowk, New Delhi-110001

Apart from the helpline numbers provided above, one can also raise a support ticket on the GeM portal.

The government of India has introduced a lot of schemes and initiatives for MSMEs. Should you have any queries or need to get in touch with the authorities, here are the contact details for the popular schemes:

MSME Scheme Contact number Email
Prime Minister’s Employment Generation Programme (PMEGP) Anil Kumar, Under Secretary 011-23063641.
MSME Sambandh [R.K. Choudhary (Deputy Director)] 011-23061544, 011-23061399, 011-23060535
MSME Samadhaan kavita82@dcmsme.gov.in
ZED Certification Ravi Kant Kumar 9773500287 zed@qcin.org
MSME Sampark 18005479616 (tollfree helpline number MSME Sampark)
A Scheme For Promotion Of Innovation, Rural Industries & Entrepreneurship

(ASPIRE)

aspire-msme@gov.in
Stand-Up India scheme 18001801111 (tollfree helpline number Stand-Up India) support@standupmitra.in
StartUp India 1-800-115-565 (toll free helpline number for StartUp India) dipp-startups@nic.in
PM SVANidhi Yojana 1800 11 1979 (tollfree helpline number for PM SVANidhi Yojana)
CGTMSE Scheme 93217 02101 (helpline for CGTMSE Scheme) ·         querysvs@cgtmse.in (Scheme related queries)

·         itsupportsvs@cgtmse.in  (Technical queries)

Contact numbers of the Ministry of MSME

The Ministry of MSMEs executes various schemes and initiatives on behalf of the government of India. Therefore, it is best to have the contact number of the Ministry of MSMEs handy.

Ministry of Micro, Small and Medium Enterprises Contact details
MSME Minister’s office 011- 23061566/23061739
For general queries 011-23063288

Helpline numbers: Other government agencies

Other government agencies and important numbers to note contact numbers for government agencies that you work with. Here is a list of helpline numbers for various government agencies.

Name of the agency Phone number E-mail id
Coir Board 0484-2351900 info@coirboard.org
National Institute for Micro, Small and Medium Enterprises (ni-MSME) + 91 40-23633260 info@nimsme.org
The National Small Industries Corporation Ltd. +91-11-26926275, 26926370
Bank name Helpline number
SIDBI 1800226753 (tollfree)
HDFC Bank   1800 202 6161 / 1860 267 6161
State Bank of India
  • Tollfree number: 1800 1234
  • Tollfree number: 1800 2100
  • Tollfree number: 1800 11 2211
  • Tollfree number: 1800 425 3800
  • Tollnumber: 080-26599990

For reporting unauthorised electronic transactions:

  • 1800 11 1109 (Tollfree)
  • 94491 12211 (Mobile number, Tollfree)
  • 080 – 2659 9990 (Toll number)

E-mail:

  • customercare@sbi.co.in
  • contactcentre@sbi.co.in
Axis Bank Retail Phone Banking Numbers

  • 1 – 860 – 419 – 5555
  • 1 – 860 – 500- 5555

Agri and Rural

1 – 800 – 419 – 5577

Corporate Phone Banking & CMS Product Number

1 – 860 – 500 – 4971

Punjab National Bank
  • Toll Free No.
  • 1800 1800
  • 1800 2021
  • 1800 180 2222
  • 1800 103 2222
  • Tolled number: 0120-2490000
  • Landline :011-28044907
ICICI Bank
  • Customer care number: 1800 1080
  • Domestic customers travelling overseas: +91-22-33667777

Helpline numbers: Contact details of state governments

Here is a list of contact numbers for departments of industries of a few state governments.

State department Phone number E-mail id
MSME Development & Facilitation Office, Chennai 044-22501011, 12, 13 dcdi-chennai@dcmsme.gov.in
Government of Tamil Nadu – Micro, Small and Medium Enterprises Department 044- 22505003/ 22505023 indcom@tn.gov.in
Ministry of Industries (Maharashtra) 022-22843664, 022-22843628
Invest UP, Uttar Pradesh +91-522-2720236, 2720238 info@investup.org.in
Department of Industries, Andhra Pradesh 7997952505 (Investor’s helpdesk) Singledesk-inds@ap.gov.in
Industries Commissionerate, State of Gujrat (Chief Secretary) +91-079-23250301  

csguj@gujarat.gov.in

Commissioner, Industries and Commerce Department, Karnataka 080-22375357 officeofdiccommissioner@gmail.com

Concluding remarks: Things to remember

  • There are many queries or challenges one may face while dealing with banks and government departments. In order to resolve these, helpline numbers are extremely helpful. Here are a few things to remember before dialing the helpline number.
  • Check the timings of the helpline numbers before calling. Most of the government departments’ helpline numbers are closed on Sundays and after working hours. On the other hand, banks have established 24×7 helpline units.
  • It is important to call on the helpline number provided for the said purpose. For example, helpline numbers for general queries and technical queries are different. You can contact them according to the nature of your query.

 

 

 

 

Swati Deshpande

Swati is a passionate content writer with more than 10 years of experience crafting content for the business and manufacturing sectors, and helping MSMEs (Micro, Small and Medium Enterprises) navigate complexities in steel procurement, and business services. Her clear and informative writing empowers MSMEs to make informed decisions and thrive in the competitive landscape.