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The government of India has been instrumental in supporting MSMEs in various ways. In this regard, the government has launched several initiatives and has also established helpline numbers for them. Here are helpline and tollfree numbers for various government initiatives, government departments, leading banks, etc.
Important helpline numbers to note are mentioned below:
Helpline number: Udyam registration
Udyam registration is a registration process of the classification any enterprise as a Micro, Small and Medium Enterprise. (MSME). It can easily be done online through self-declaration and submitting the required documents. However, in case you stumble upon any challenges while doing Udyam registration, here are helpline numbers for you.
| Queries regarding Udyam registration | 011-23063800 |
| Technical queries regarding Udyam registration | 011-23062354 |
Helpline number: Trademark registration
Trademark registration confirms the unique identity of your business. Therefore, trademark registration is important for any business. It takes about three months to complete the entire registration process. During this period, if you face any challenges or have queries, you can easily get in touch with the Registrar of Trademarks. Here is a helpline number:
| Helpline number for trademark registration | 022-24101145/24101147 |
Helpline number: GeM
GeM portal meaning, the government e-marketplace, is a platform for MSMEs to list their products and sell them directly to government departments. One can also bid for tenders on the portal. The government of India set up GeM a few years ago to enhance efficiency and transparency in the public procurement process.
If you are using the GeM portal and have any doubts or facing any challenges, you can get in touch with the GeM portal’s customer care team with the help following numbers:
| GeM tollfree numbers (Inbound) | 1800-419-3436 / 1800-102-3436 |
| GeM customer care email id | helpdesk-gem@gov.in |
| GeM helpdesk outbound numbers | 0755-6681401, 0755-6685120,
011-69095625, 011-69095640 |
| Railway helpline | 011-44022666 |
| Defence helpline | 0755-6681450 |
| Walk-in address for Help desk | 2nd Floor, Jeevan Tara Building, 5-Sansad Marg, Near Patel Chowk, New Delhi-110001 |
Apart from the helpline numbers provided above, one can also raise a support ticket on the GeM portal.
Helpline number: Schemes related customer care numbers
The government of India has introduced a lot of schemes and initiatives for MSMEs. Should you have any queries or need to get in touch with the authorities, here are the contact details for the popular schemes:
| MSME Scheme | Contact number | |
| Prime Minister’s Employment Generation Programme (PMEGP) | Anil Kumar, Under Secretary 011-23063641. | – |
| MSME Sambandh [R.K. Choudhary (Deputy Director)] | 011-23061544, 011-23061399, 011-23060535 | – |
| MSME Samadhaan | – | kavita82@dcmsme.gov.in |
| ZED Certification | Ravi Kant Kumar 9773500287 | zed@qcin.org |
| MSME Sampark | 18005479616 (tollfree helpline number MSME Sampark) | – |
| A Scheme For Promotion Of Innovation, Rural Industries & Entrepreneurship
(ASPIRE) |
– | aspire-msme@gov.in |
| Stand-Up India scheme | 18001801111 (tollfree helpline number Stand-Up India) | support@standupmitra.in |
| StartUp India | 1-800-115-565 (toll free helpline number for StartUp India) | dipp-startups@nic.in |
| PM SVANidhi Yojana | 1800 11 1979 (tollfree helpline number for PM SVANidhi Yojana) | |
| CGTMSE Scheme | 93217 02101 (helpline for CGTMSE Scheme) | · querysvs@cgtmse.in (Scheme related queries)
· itsupportsvs@cgtmse.in (Technical queries) |
Contact numbers of the Ministry of MSME
The Ministry of MSMEs executes various schemes and initiatives on behalf of the government of India. Therefore, it is best to have the contact number of the Ministry of MSMEs handy.
| Ministry of Micro, Small and Medium Enterprises | Contact details |
| MSME Minister’s office | 011- 23061566/23061739 |
| For general queries | 011-23063288 |
Helpline numbers: Other government agencies
Other government agencies and important numbers to note contact numbers for government agencies that you work with. Here is a list of helpline numbers for various government agencies.
| Name of the agency | Phone number | E-mail id |
| Coir Board | 0484-2351900 | info@coirboard.org |
| National Institute for Micro, Small and Medium Enterprises (ni-MSME) | + 91 40-23633260 | info@nimsme.org |
| The National Small Industries Corporation Ltd. | +91-11-26926275, 26926370 | – |
Helpline numbers: Popular banks
| Bank name | Helpline number |
| SIDBI | 1800226753 (tollfree) |
| HDFC Bank | 1800 202 6161 / 1860 267 6161 |
| State Bank of India |
For reporting unauthorised electronic transactions:
E-mail:
|
| Axis Bank | Retail Phone Banking Numbers
Agri and Rural 1 – 800 – 419 – 5577 Corporate Phone Banking & CMS Product Number 1 – 860 – 500 – 4971 |
| Punjab National Bank |
|
| ICICI Bank |
|
Helpline numbers: Contact details of state governments
Here is a list of contact numbers for departments of industries of a few state governments.
| State department | Phone number | E-mail id |
| MSME Development & Facilitation Office, Chennai | 044-22501011, 12, 13 | dcdi-chennai@dcmsme.gov.in |
| Government of Tamil Nadu – Micro, Small and Medium Enterprises Department | 044- 22505003/ 22505023 | indcom@tn.gov.in |
| Ministry of Industries (Maharashtra) | 022-22843664, 022-22843628 | – |
| Invest UP, Uttar Pradesh | +91-522-2720236, 2720238 | info@investup.org.in |
| Department of Industries, Andhra Pradesh | 7997952505 (Investor’s helpdesk) | Singledesk-inds@ap.gov.in |
| Industries Commissionerate, State of Gujrat (Chief Secretary) | +91-079-23250301 |
csguj@gujarat.gov.in |
| Commissioner, Industries and Commerce Department, Karnataka | 080-22375357 | officeofdiccommissioner@gmail.com |
Concluding remarks: Things to remember
- There are many queries or challenges one may face while dealing with banks and government departments. In order to resolve these, helpline numbers are extremely helpful. Here are a few things to remember before dialing the helpline number.
- Check the timings of the helpline numbers before calling. Most of the government departments’ helpline numbers are closed on Sundays and after working hours. On the other hand, banks have established 24×7 helpline units.
- It is important to call on the helpline number provided for the said purpose. For example, helpline numbers for general queries and technical queries are different. You can contact them according to the nature of your query.
Swati is a passionate content writer with more than 10 years of experience crafting content for the business and manufacturing sectors, and helping MSMEs (Micro, Small and Medium Enterprises) navigate complexities in steel procurement, and business services. Her clear and informative writing empowers MSMEs to make informed decisions and thrive in the competitive landscape.
