Looking for the right GeM Portal login process? Whether you are an existing buyer or seller, you need the correct login details to access your GeM account. This guide explains how to log in, use your GeM login ID, reset a forgotten password, and resolve common access issues. You will also find separate guidance for buyer and seller login, so you can reach the right account without confusion. If you cannot access your account, the later sections cover the checks and next steps you can take.

How to log in to the GeM Portal

Follow these steps to access your GeM account as a buyer or seller. The GeM login process begins on the official Government e-Marketplace website. GeM’s current login page also states that its new login and sign-up process is being rolled out to a limited set of users.

Step	What to do
1. Open the official GeM website	Go to the GeM portal and select the Login option.
2. Enter your credentials	Use the User ID and password linked to your GeM account.
3. Complete the login process	Enter the CAPTCHA or other verification details shown on the login screen, where applicable.
4. Submit your details	Select the relevant option to sign in and access your account.

Official GeM user manuals describe the standard process as entering the User ID and password, completing the CAPTCHA, and submitting the details. After a successful login, the user can access the account dashboard.

Choose the right GeM account

The same GeM platform serves different types of registered users. Your login credentials determine the account you can access. Buyers and sellers have different account journeys and dashboards, so use the credentials linked to your own registered profile.

You will need:

• Your registered User ID

• Your account password

• The verification details displayed during the login process, if requested.

GeM buyer login process

The GeM buyer login is for registered government buyers and authorised users who have been given access to a buyer account on the Government e-Marketplace. Once you have reached the GeM login page, use the User ID and password linked to your buyer account. Enter the CAPTCHA displayed on the screen and submit the details to continue.

Step	What to do
1. Open the GeM login page	Select Login on the official GeM portal.
2. Enter your User ID	Use the User ID linked to your registered buyer account.
3. Enter your password	Provide the password associated with that User ID.
4. Enter the CAPTCHA	Complete the CAPTCHA shown on the login screen.
5. Log in to your account	Submit the details to access the GeM buyer account.

What can you access after logging in?

After a successful GeM buyer login, you can access the GeM home page and buyer dashboard. From there, you can use the buyer-side features available through your account.

GeM provides buyer journeys for activities such as account management, procurement, order processing, and payments. The features you use depend on the activity you need to carry out on the platform.

Primary and secondary users on GeM

For buyer organisations, a GeM account can involve more than one user. The Primary User registers the organisation on GeM and can create and manage accounts for Secondary Users. The Primary User can also assign roles and responsibilities to these users.

Secondary Users carry out procurement-related activities based on the roles assigned to them. GeM identifies roles such as Buyer, Consignee, Drawing and Disbursing Officer (DDO), and Paying Authority. The access available to a Secondary User depends on the role assigned by the Primary User.

Important: The Primary User manages user accounts and roles, while procurement-related transactions are carried out by Secondary Users assigned the relevant responsibilities.

Must Read: GEM Portal Customer Care: Toll-Free Number and Contact Details

GeM seller login process

The GeM seller login is for registered sellers and service providers who already have a User ID and password created through the GeM registration process. GeM’s seller registration guidance states that users create these credentials during registration and then use the same User ID to log in to the platform.

Step	What to do
1. Open the GeM login page	Go to the official GeM portal and select Login.
2. Enter your User ID	Use the User ID created for your registered seller account.
3. Enter your password	Provide the password linked to that User ID.
4. Complete the required authentication	Follow the authentication steps shown on the GeM login screen.
5. Access your seller account	Submit your details to enter your GeM account.

What can sellers manage after logging in?

After a successful GeM seller account login, you can access the seller-side functions available on the platform. GeM’s current Seller Journey covers areas such as account management, catalogue management, bid and reverse auction participation, and order fulfilment.

How to find and use your GeM login ID

Your GeM login ID is the credential used to identify your registered account when accessing the GeM Portal. GeM also uses the term User ID in its official user manuals. You enter the User ID together with your password and any required verification details to access the account.

What is a GeM login ID?

Your GeM login ID, also referred to as a User ID in GeM’s official manuals, identifies your account on the platform. You use it together with your password to access your registered GeM account. During registration, GeM allows users to create a User ID and password after completing the required verification steps.

Login ID not working? Check that you are entering the User ID exactly as registered before taking further action.

GeM login ID vs password

Your login ID and password serve different purposes. The GeM User ID identifies your account, while the password verifies access to that account. You need both credentials to complete the sign-in process. The current GeM login system is also undergoing a controlled rollout for a limited set of users, so the log in experience may differ as access expands.

Where can you find your GeM user ID?

If you already have an account, first check the registration records or communications associated with your GeM account. Your User ID is the credential created during the registration process. Avoid creating a new account simply because you cannot immediately locate your existing User ID. GeM’s official registration manuals confirm that both buyers and sellers create a User ID as part of account creation.

What if your GeM login ID does not work?

Check the User ID for typing errors and make sure you are using the credentials linked to your existing GeM account. A buyer and a seller account follow different registration journeys, so use the User ID created for the account you want to access. If the issue continues, use the appropriate official GeM support or account-access option rather than repeatedly attempting to log in.

Forgot your GeM password? Here’s how to reset it

Forgot your GeM password? Do not create a new account. GeM’s General Terms and Conditions state that registered buyers and sellers receive a User ID and password through the registration process. These credentials should remain secure and confidential.

When should you reset your password?

Use the password recovery option when you cannot access your GeM account because you have forgotten the password or the existing password no longer works. Start from the official GeM Portal and follow the account-access options available for your login.

What to keep ready

Before starting the recovery process, make sure you have access to the information linked to your GeM account. Use only the details associated with your registered account.

Step	What to do
1. Go to the official GeM portal	Start from the official GeM login page.
2. Select the available recovery option	Choose the password or account-access option displayed for your account.
3. Follow the verification process	Provide the information requested by the official GeM system.
4. Create a new password	Complete the password change process if the system allows you to reset it.
5. Return to your account	Use your existing User ID with the new password to access your account.

If the reset process does not work

Check that you are using the official GeM portal and the details linked to your registered account. Do not repeatedly attempt to create another account. If you still cannot regain access, use the official GeM support channel available for your account.

Important: Resetting a password does not change your GeM User ID. Your User ID and password are separate login credentials.

Common GeM login errors and how to fix them

A GeM login problem can arise from incorrect credentials, incomplete authentication, or an issue with access to the portal. Before taking further action, check the details you entered and make sure you are using the correct GeM account.

Login ID or User ID not recognised

What to check: Enter the User ID exactly as registered. Check for typing errors, extra spaces, or an incorrect ID. GeM’s official buyer manual uses a User ID and password for account login.

Incorrect password

What to do: Check that you entered the password correctly. If you still cannot access the account, use the password or account-access option available on the official GeM login page. Avoid creating another account simply to resolve a password issue.

OTP or authentication issue

What to check: GeM uses secure authentication within its platform, including OTP-based authentication in relevant processes. Follow the instructions shown on the screen and ensure you complete the required authentication step before proceeding.

Account access problem

What to do: If your credentials appear correct but you still cannot access the account, check whether the login page displays a specific message or instruction. Follow the action suggested on the official portal instead of repeatedly submitting the same details. GeM’s new login and sign-up process is also under a controlled rollout for a limited set of users, so the login experience may vary.

Browser or technical issue

Quick checks: Refresh the official GeM page and try again. Make sure your internet connection is stable and use the official GeM portal rather than an unofficial link. If the issue continues, use the support channel available on the relevant GeM platform.

What to do if you still cannot access your GeM account

If you still cannot access your GeM account after completing the usual checks, stop repeated login attempts and use an official support channel.

Before seeking support: Make sure you are using the official GeM portal and the correct account credentials.

Check the on-screen message: Note any error or instruction displayed during the login attempt, as this can help identify the issue.

When to seek official assistance: Contact GeM support if the account remains inaccessible despite using the correct details and following the available account-access options.

Next step: Use the official support or contact option available through the GeM portal for further assistance with your GeM account login issue.

Conclusion

A smooth GeM login starts with using the correct credentials and account type. If you are a buyer, seller, Primary User, or Secondary User, make sure you access the account linked to your registered role. Keep your login details secure and rely only on the official GeM portal for account access and support. If an issue continues, follow the instructions displayed on the portal or use the available official support channel. This helps you protect your account and get back to the GeM platform without unnecessary delays.

FAQs

How do I log in to GeM?

Go to the official GeM portal, select Login, and enter your registered User ID, password, and any required verification details.

What is my GeM login ID?

Your GeM login ID, also called a User ID in official GeM documentation, identifies your registered account.

How do I access the GeM buyer login?

Use the User ID and password linked to your registered buyer account to access the GeM buyer-side dashboard. 

How do I access the GeM seller login?

Registered sellers and service providers can use their GeM User ID and password to access their seller account. 

What should I do if I forgot my GeM password?

Use the password or account-access option available on the official GeM portal and follow the instructions shown for your account. 

Can I create a new GeM account if I cannot log in?

No. First try to resolve the account-access issue through the available recovery or official support options.

Why is my GeM login ID not working?

Check for typing errors and make sure you are using the User ID linked to the correct registered account.

Can a GeM buyer organisation have multiple users?

Yes. GeM buyer organisations can have a Primary User and Secondary Users with roles assigned for specific activities. 

What should I do if I cannot access my GeM account?

Check the credentials and any on-screen instructions. If the issue continues, use the official GeM support channel. 

Should I use a third-party website for GeM login?

No. Always access your account through the official GeM portal and use official GeM support channels for login or account issues.