The Goods and Services Tax (GST) portal is a critical tool for businesses in India. To ensure smooth communication and access to important notifications, it is crucial to keep your contact information accurate. One key detail is your mobile number, which is used for verification and alerts.

In this guide, we will walk you through the straightforward process of changing your mobile number in the GST portal. We will also cover some troubleshooting tips and explain why it is important to keep your GST profile up to date.

What is an Authorized Signatory?

An authorized signatory is a person designated by a business to act on its behalf in matters related to GST. They have the authority to file returns, make payments, and manage the GST profile. The authorized signatory’s mobile number is registered on the GST portal and is used for communication, OTP verification, and other important notifications.

Why Update Your Mobile Number in the GST Portal?

Keeping your mobile number updated in the GST portal is essential for several reasons:

Must read: Add an Additional Place of Business (APOB) in GST: Steps, docs, benefits

Prerequisites for Changing Your Mobile Number

Before you start the process of changing your mobile number, ensure you have the following:

• Access to Your GST Portal Account: You will need your GSTIN (GST Identification Number) and password to log in.
• Registered Mobile Number: You will need access to the current mobile number linked to your GST account, as you will receive an OTP on this number for verification.

Step-by-Step Guide to Change Your Mobile Number

If Authorized Signatory is same as Promoter/Partner:

• Login to the GST Portal: Visit the official GST portal (https://www.gst.gov.in/) and log in using your credentials.

• Navigate to Your Profile: Once logged in, go to the “Services” tab, and click on “Registration.” From the dropdown menu, select “Amendment of Registration Non-Core Fields.”

• Edit Your Profile: In the amendment form, go to the “Promoters/Partners” tab and find your name as the authorized signatory. Click on the “Edit” button next to your name.
• Update Mobile Number: You will see a field for your mobile number. Enter your new mobile number here. You can also update your email address if needed.
• Verify with OTP: After saving the changes, an OTP will be sent to both your old and new mobile numbers. Enter the OTPs (One Time Passcode) in the respective fields to verify.

• Submit for Verification: Click on the “Verification” tab and submit the form with your digital signature certificate (DSC), E-signature, or EVC (Electronic Verification Code).

If Authorized Signatory is different from Promoter/Partner:

To update the mobile number on the GST Portal when the authorized signatory is different from the promoter, follow these steps:

• GST Portal Login: Log in to the GST Portal and navigate to Services -> Registration -> Amendment of Registration Non-core Fields.

• Add New Authorized Signatory: Access the ‘Authorised Signatory’ tab. Click on the ‘Add New’ button.
• Enter Details: Enter the details of the new authorized signatory, including the new mobile number and email address.
• Verification and Form Submission: Proceed to the ‘Verification’ tab. Enter the required information, tick the declaration checkbox, and submit the form with DSC/E-signature/EVC.
• Wait for 15 Minutes: Allow 15 minutes to elapse.
  —————————————————————————-
• GST Portal Re-login: Log back into the GST Portal.
• Update Primary Authorized Signatory: Go to the ‘Authorised Signatory‘ tab. Deselect the previous authorized signatory as the primary one. Choose the new authorized signatory as the primary.
• Complete Verification: Confirm the correctness of the provided mobile number and email address. An OTP will be sent for verification.
• ARN Confirmation: You will receive an Application Reference Number (ARN) to track the status of your application.
• Track Application Status: Monitor the progress of your application using the ARN.
• Verify ‘Changes Approved’ Message: Once the changes are approved, you will receive a confirmation message.

Troubleshooting Common Issues

• Do not Have Access to the Old Mobile Number: If you no longer have access to your old mobile number, you may need to visit your nearest GST Seva Kendra for assistance.

• OTP Verification Error: If you do not receive the OTP or it does not work, double-check the number entered and try again. If the problem persists, contact GST portal support.

Tips for Maintaining Your GST Profile

A well-maintained GST profile ensures smooth interactions with the tax authorities and helps you stay compliant. Here are some essential tips:

• Update Contact Information Promptly: Your mobile number and email address are the primary channels through which the GST department communicates with you. Whenever there is a change, update these details in your profile immediately. This ensures you receive all-important notifications, such as reminders for filing returns, updates on tax laws, and other crucial communications.
• Regularly Check for Notifications: Make it a habit to log into the GST portal at least once a week. The dashboard displays notifications and alerts, including upcoming deadlines, changes in regulations, and any pending actions required on your part. Ignoring these notifications could lead to missed deadlines and potential penalties.
• Review Your Business Details: Periodically review your business details, such as the principal place of business, additional places of business, and the nature of your business activities. Ensure these details are accurate and reflect any changes in your business operations.
• Update Bank Account Information: If you change your bank account, make sure to update the details in your GST profile. This is essential for receiving refunds and making seamless payments.

Conclusion

Changing your mobile number in the GST portal is a straightforward process that can be done online within a few minutes. By keeping your contact information updated, you will ensure seamless communication with the GST authorities and avoid missing critical notifications. If you face any issues, do not hesitate to reach out to the GST helpdesk for assistance.

*This is for information only. All are requested to visit the official GST portal or consult with a GST practitioner, CA, or relevant professional for more details

FAQs

Author: Anirban Sinha

A product manager with a writer’s heart, Anirban leverages his 6 years of experience to empower MSMEs in the business and technology sectors. His time at Tata nexarc honed his skills in crafting informative content tailored to MSME needs. Whether wielding words for business or developing innovative products for both Tata Nexarc and MSMEs, his passion for clear communication and a deep understanding of their challenges shine through.