What is last mile delivery?Last stage of goods transportation from warehouse/ distribution centre to the final destination, i.e., customer or retail store
In eCommerce and other businesses, it impacts customer loyalty and satisfaction, builds reliability and brand reputation.
#1 Delivery conditionDamaged, missing/incorrect items, late delivery – leads to poor customer satisfaction.
#2 Innovative packagingEco-friendly solutions, bubble wraps, cardboard boxes – eCommerce uses innovative packaging for parcel safety and delivery success.
#3 Real-time trackingPrompt tracking of parcel status in real-time gives customers transparency and visibility in delivery timelines and builds trust.
#4 Flexible delivery optionsUsing technology to allow customers the flexibility to select their delivery dates and time.
#5 Technology focusedAdopting technology for delivery accuracy and safety (e.g., OTP verification, delivery SMS communication, etc.), driving sales and customer retention.