What is last mile delivery? Last stage of goods transportation from warehouse/ distribution centre to the final destination, i.e., customer or retail store

In eCommerce and other businesses, it impacts customer loyalty and satisfaction, builds reliability and brand reputation.

#1 Delivery condition Damaged, missing/incorrect items, late delivery – leads to poor customer satisfaction. 

#2 Innovative packaging Eco-friendly solutions, bubble wraps, cardboard boxes – eCommerce uses innovative packaging for parcel safety and delivery success.

#3 Real-time tracking Prompt tracking of parcel status in real-time gives customers transparency and visibility in delivery timelines and builds trust.

#4 Flexible delivery options Using technology to allow customers the flexibility to select their delivery dates and time.

#5 Technology focused Adopting technology for delivery accuracy and safety (e.g., OTP verification, delivery SMS communication, etc.), driving sales and customer retention.